We're growing and need professional technical support

It sounds as though your business is reaching a certain scale.

One of the signs of a growing business is the realisation that you can't do everything in-house and need to outsource of non core skills e.g. technical support.

You set up your business so that you can provide your own product or service; not to setup and administer your computer network.

At the start up phase, technology is pretty simple - all you need are a couple of computers, a printer and shared internet access just to do the basics.

As your business grows your needs become a bit more complex you need to think about security, sharing data, insurance class backup, ultra reliable e-mail, mobile working, desktop support etc...

We have provided that technical consultancy and implementation to dozens of businesses your size and have helped them to grow to the size you want to be.

Why our desktop support?

We recognise that technical support is one of the key relationships your business has. Picking the right provider is one of the key decisions you will make.

You already know that technology (after wages and rent) is the third highest expense your business has. In order to know you are making the right investments, you have to trust the people that are driving your IT strategy.

Your IT provider has an immense responsibility. An oft cited statistic is: of companies that had a major loss of computerized records, 43% never reopen, 51% close within two years, and only 6% will survive long-term.

If we don't do our job properly, there is a distinct possibility your business won't survive an IT disaster.

Ten reasons you may want our technical support

• Our fees are generally below the competition because our technical support staff spend less time travelling and more time solving and preventing your desktop problems.
• If there are major issues with your technical network then we can have a member of our staff at your desktop looking at the problem within minutes.
• You'll always have at least three pairs of technical eyes constantly looking at ways of improving your network and business processes.
• We only provide desktop support to companies of a similar size to yours. There is no 'golden goose' client for whom we have to drop everything. All of our clients are treated equally.
• We specialise in small businesses technical support hence we know what your perfect network looks like. We've built and maintained it dozens of times before.
• The entry level qualifications for our staff are set extremely high. You know that when you phone us you're not going to be speaking to a hobbyist or a first line desktop support technician armed only with a script that ends in 'please reboot'.
• Technical support is our only service - it's our area of excellence. There is no pressure to sell you other IT related services; we put you intouch with other proven specialists.
• Our monthly rolling contract puts the advantage firmly with you. We will always have to keep prices keen and keep you impressed with our desktop support.
• Our unlimited monthly support contract ensures that our ideal outcomes are aligned. We need to ensure we fix your technical issues quickly and correctly first time.
• You can evaluate whether you are receiving value for money from our service because you have access to our internal reporting systems.

Next steps

If you think you are at the stage when you could benefit from professional IT support or just simply curious to know more then please contact us or generate a quick quote.